Delivery Information

Domestic Shipping Policy

Shipment processing time

All orders are processed within [number of business days]. 

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.

Shipment to P.O. boxes or APO/FPO addresses

Add information about shipping to P.O. boxes or APO/FPO addresses here.

Shipment confirmation and order tracking

Let your customers know when they’ll receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Emma Metcalf Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Emma Metcalf Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

If you require your items to be shipped internationally (outside the UK) then please email us at

Returns Policy

Although we're confident you'll be happy with your new items, we will offer you a full refund if you notify us within 14 days of receiving your items if they are damaged or not as described. We do not offer refunds for personalised items. 

Any concerns, Please contact us.

For more information, email support